Which step of PICBA asks the client to state the problem clearly?

Which step of PICBA asks the client to state the problem clearly?

• A. Brainstorm
• B. Impact
• C. Problem
• D. Cost/Benefits

Answer: (C)

In PICBA, the conversation starts by defining the issue, and the step that prompts the client to state the problem clearly is the Problem stage. In this part, you guide the client to describe the exact problem in their own words, clarifying what is happening, who is affected, and why it matters. This creates a precise, shared understanding of the issue before moving on to other steps. It’s not about brainstorming or weighing options yet; it’s about articulating a concrete problem statement so the subsequent steps—Impact, Costs/Benefits, Brainstorm, and Action—can address something specific and well-defined.

In PICBA, the conversation starts by defining the issue, and the step that prompts the client to state the problem clearly is the Problem stage. In this part, you guide the client to describe the exact problem in their own words, clarifying what is happening, who is affected, and why it matters. This creates a precise, shared understanding of the issue before moving on to other steps. It’s not about brainstorming or weighing options yet; it’s about articulating a concrete problem statement so the subsequent steps—Impact, Costs/Benefits, Brainstorm, and Action—can address something specific and well-defined.